Last Updated: February 28, 2026
Welcome to Voocow. We are committed to protecting your personal information and providing a transparent experience as you shop our collections. This document outlines our privacy practices, our operational policies, and a brief history of our business.
Our Story
Voocow was founded on September 18, 2025, born from a dedication to artistry and craftsmanship. Our mission is to provide unique, high-quality handcrafted mosaic jewelry directly to your doorstep. Since our inception, we have focused on curating a collection that includes exquisite earrings, necklaces, pendants, and distinct pins and charms. Every piece we offer reflects our commitment to beauty, durability, and style.
Privacy and Data Security
At Voocow, we value your trust. We do not sell or rent your personal information to third parties.
- Information We Collect: We collect information necessary to process your orders, such as your name, shipping address, billing address, email, and phone number.
- Data Usage: Your information is used solely to fulfill your orders, communicate regarding your purchase, and improve our website experience.
- Security: Our website is protected by an SSL certificate, which guarantees that your personal and payment information is securely encrypted and safe from unauthorized access.
- Cookies: We use cookies to enhance your browsing experience and ensure our shopping cart functions correctly.
Shipping and Delivery
We prioritize getting your handcrafted items to you safely and efficiently.
- Shipping Territory: We currently ship to addresses within the United States only.
- Shipping Cost: Free shipping on all orders.
- Handling Time: 1 – 2 business days (Monday – Friday).
- Transit Time: 3 – 5 business days (Monday – Friday).
- Estimated Total Delivery: 4 – 7 business days.
- Order Cut-off: 5:00 PM (CST).
Returns, Refunds, and Exchanges
We want you to love your jewelry. If you are not satisfied, you have 30 days from the date of delivery to request a return.
Return Process
- Condition: Items must be in their original, new condition.
- Method: Returns are accepted by mail.
- Restocking Fee: $0.00.
Shipping Costs
- Defective/Damaged Items: We will provide a prepaid shipping label at no cost to you.
- Customer Remorse: If you have changed your mind, you are responsible for the actual cost of return shipping.
Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we process your refund within 5 business days to your original payment method.
- Exchanges: We accept exchanges. Please contact support@voocow.com to specify your replacement item. Exchanges are processed and shipped within 2 business days of receiving the original item.
Payment Methods
We accept the following payment methods to ensure a convenient checkout process:
- PayPal
- Visa
- Mastercard
- Maestro
- JCB
- American Express
- Diners Club
- Discover
Stay Connected
Get the latest news, collection launches, and exclusive offers. Subscribe to our emails and follow us on our social media channels to stay up to date with the latest from Voocow.
Contact Information
If you have any questions, our team is ready to assist you.
- Website: https://www.voocow.com
- Email: support@voocow.com (Typical response within 24 hours)
- Phone: +1 870-573-6670
- Address: 1712 AR-168, Paragould, AR 72450, USA
- Live Chat: Click the chat icon at the bottom left of your screen to speak with us during business hours.
Customer Service Hours (CST):
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed