Return & Refund Policy

Last Updated: February 28, 2026

At Voocow, we stand behind the quality and artistry of our handcrafted mosaic jewelry. We want you to be completely satisfied with your purchase of our earrings, necklaces, pendants, and pins and charms. If, for any reason, you are not happy with your order, please review our return and refund policy below.

Our History and Commitment

Our online journey began on September 18, 2025. From day one, Voocow has been dedicated to delivering high-quality, unique, and handcrafted mosaic jewelry directly to our customers. We believe that exceptional customer service is just as important as the beauty of our products, which is why we have established clear and fair policies to ensure your shopping experience is positive and worry-free.

Security and Privacy

We prioritize your safety. Our store is protected by an SSL certificate, guaranteeing that your personal and payment information is securely encrypted and safe from hackers. You can shop with confidence, knowing that your data remains protected from the moment you place your order until it arrives at your door.

30-Day Return Policy

We want you to love your jewelry. If you are not completely satisfied, you have 30 days from the date of delivery to request a return.

Eligibility and Conditions

  • Condition: To be eligible for a return, your item must be in its original, new condition.
  • Method: Returns are accepted by mail.
  • Restocking Fee: We believe in a fair customer experience, therefore there are no restocking fees ($0.00).

Return Shipping Costs

  • Defective or Damaged Products: If your jewelry arrives damaged or is found to be defective, we will provide a prepaid shipping label at no cost to you.
  • Customer Remorse: For non-defective returns (e.g., if you have simply changed your mind), the customer is responsible for the actual cost of return shipping.

Refunds and Exchanges

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days. Your refund will be automatically issued to your original payment method.

Exchanges

We are happy to facilitate exchanges to ensure you get the piece you love. Please contact us at support@voocow.com to specify the replacement item you would like. Exchanges are processed and shipped within 2 business days of receiving your original item.

Shipping and Payment

For those wondering about our logistics, we currently ship to addresses within the United States only. We provide free shipping on all orders. Our team processes orders within 1 – 2 business days, with a transit time of 3 – 5 business days, resulting in an estimated total delivery time of 4 – 7 business days.

We accept the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • JCB
  • American Express
  • Diners Club
  • Discover

Stay Connected

Do not miss out on our latest collection drops, style inspiration, and special discounts. Get the latest news and offers by subscribing to our emails and following us on our official social media channels. We look forward to being part of your jewelry journey.

Contact Information

If you have any questions regarding your return or any other inquiries, our customer support team is here to assist you.

  • Website: https://www.voocow.com
  • Email: support@voocow.com (Typical response within 24 hours)
  • Phone: +1 870-573-6670
  • Address: 1712 AR-168, Paragould, AR 72450, USA
  • Live Chat: Click the chat icon at the bottom left of your screen to speak with us during business hours.

Customer Service & Live Support Hours (CST):

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: 10:00 AM – 2:00 PM
  • Sunday: Closed